Payment & Policies
Payment & Policies
A clear, transparent foundation for working together
Forest City Virtual Support is built on clarity, consistency, and trust.
This page outlines how payments, timelines, and boundaries work so you always know what to expect — no surprises, no confusion.
FCVS offers two types of support: Time‑Block Services and Monthly Packages. Each option has a simple, transparent payment process.
Time blocks give you flexible support that can be used for any approved task.
1 hour — small tasks, quick updates
2 hours — medium tasks, document work, monitoring
5 hours — half‑day support, recurring tasks
8 hours — full support block, typically delivered across multiple days
Time blocks are purchased upfront
Work begins once payment is received
Time is tracked in 15‑minute increments
You are notified when 1 hour remains
Work pauses when time runs out until a new block is purchased
Rolls forward for the duration of our agreement
Does not expire unless the agreement ends
Is non‑refundable, except under the new‑client guarantee
Monthly packages provide ongoing support with predictable billing.
50% upfront before services begin
50% on the final business day of the month
This structure protects both parties and ensures a smooth working relationship.
To help new clients feel confident getting started, FCVS offers a simple, fair guarantee:
If no work or communication is delivered within the first 14 days after receiving your upfront payment, you may request a full refund of the amount paid.
This guarantee does not apply once:
work has begun,
tasks have been completed, or
communication has been provided.
Refunds are not issued for completed work, partially completed work, or changes in client preference.
This policy protects you from risk while ensuring that my time and work are respected.
FCVS operates during:
Monday–Friday
8:00 AM – 6:00 PM Eastern Time
Work is completed in scheduled blocks and check‑ins, not continuous live coverage
Community engagement is handled through periodic monitoring, not 24/7 oversight
Evenings and weekends are reserved for personal time and offline commitments
If you have a special event or launch that requires additional monitoring, we can plan for it in advance.
You can expect communication through:
Shared documents or dashboards
Scheduled check‑ins (as needed)
Messages are answered during active coverage hours
Urgent issues are handled according to your escalation instructions
To maintain a healthy, sustainable working relationship, FCVS does not provide:
Crisis management
Legal, medical, or financial advice
24/7 monitoring
Impersonation of clients
Evenings or weekend work
In‑person tasks or personal errands
These boundaries ensure consistent, high‑quality support.
Invoices are due within 7 days
Late payments may incur a $25 CAD fee
Work may be paused if payment is significantly overdue
If you have any questions about payments, policies, or how FCVS works, I’m always happy to help. You can reach out anytime through the Contact Me page.